1
Skip to content

Return and Refund Policy

Return policy:

  • Return period: You can return your order within 15 calendar days from when the delivery person marks it as delivered.

  • Returns due to personal error or reason: If you wish to return a product due to error or your own decision, you will be responsible for the shipping costs to our facilities.

  • Defective or incorrect products: If the product you received is damaged, defective, or does not match your order, we will cover the shipping costs. You will need to return it in the same condition to a collection point for the shipping company.

Right of withdrawal

You have the right to return the product within 15 calendar days without giving any explanation. This period begins on the day you (or an authorized person other than the carrier) receive the order.

To exercise this right, you must notify us of your decision to return the order or product through a clear statement. You can do so by contacting us at:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

What happens if a product arrives broken?

If you receive a damaged or damaged product, GrowTarraco Distribuciones SLU will cover the return shipping costs and we will send you a replacement at no additional cost. You must notify us as soon as possible so we can address the issue and leave the damaged or damaged product at a collection point for the shipping company.

What happens if I'm missing a product from an order?

If your order arrives incomplete, please contact us by phone (603 469 519) or email ( info@growindustry.es ) to resolve the issue. We will review your case and send you the missing product at no additional cost.

What happens if I no longer want a product?

You can return any product within 15 calendar days of delivery, without needing to provide proof of return. In this case, you will be responsible for the shipping costs to our facilities.

What happens if I make a mistake when ordering a product?

If you made a mistake when placing your order and wish to exchange or return a product, you can do so within 15 calendar days . However, you will be responsible for the return shipping costs.

How do I return the product?

To make a return, follow these steps:

  1. Pack the product properly: You must send it in the same condition in which you received it, with its original packaging and all accessories, if applicable.

  2. Photograph the condition of the product: If the item arrived damaged, please send us a photo before returning it to ensure it is received in the same condition.

  3. Do not affix the shipping label directly to the product box: Use an additional box or wrap to protect the original packaging.

  4. Send it to the following address:

    📍 GrowTarraco Distributions SLU
    Montblanc Highway 194, warehouse A
    Reus (43203) Tarragona

For any questions or queries, you can contact us through:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

How do you get your refund back?

The refund of the amount paid for your order will be made through the same payment method you used for the purchase.

Conditions for refund:
GrowTarraco Distribuciones SLU reserves the right to withhold reimbursement until all of the following conditions are met:

  • That we have received the returned product at our facilities.
  • That you have informed us of the reason for withdrawing the product.
  • That the returned product is in perfect condition, unused and with its original packaging .

📌 Important:
Refunds will not be issued until the product arrives at our facilities and is verified to be original, unused, and unsealed.

What guarantees do I have when purchasing from GrowIndustry?

At GrowIndustry , we make sure you receive quality, backed-up products. Here are the guarantees we offer:

GrowTarraco Distribuciones SLU Guarantee

  • Delivered in perfect condition: We guarantee that the product will arrive in good condition.
  • Correct operation: The product must be working properly upon delivery. If it fails within the first 15 days of receipt, we will handle the incident directly. After this period, the warranty will be covered by the supplier or manufacturer.

Other guarantees

  • Supplier or manufacturer warranty: All products have a mandatory 3-year warranty , provided by the manufacturer or supplier.
  • Support and assistance: While the warranty is valid, GrowIndustry is available to help you resolve any issues.
  • Direct contact with the manufacturer: You can also contact the supplier or manufacturer directly if you prefer.

If you need more information or help with a warranty, you can contact us at:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

Exception to the right of withdrawal

According to Article 103 of Law 3/2014, of March 27 , which modifies the consolidated text of the General Law for the Defense of Consumers and Users , there are certain products and services that cannot be returned and are not subject to the right of withdrawal.

These include:

  • Customized products, made to order, or products ordered from distributors according to customer specifications.
  • Items that, by their nature, cannot be returned , may deteriorate or have an expiration date approaching .

Therefore, in these cases, returns will not be accepted.

If you have any questions about whether your product falls under these exceptions, you can contact us at:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es